Mr. Srinivasan Narayanaswami, GMS

Santa Fe Relocation

Contact Details

Santa Fe Relocation


Executive Summary

  • Over 25 years of total experience, including 10 + years of experience in executive positions.
  • Strong domain expertise in Relocation Industry, spanning over 19 years.
  • Experienced in design, definition, and measurement of Business / Operational Metrics
  • Handled Client Experience Enhancement initiatives / Client facing projects.
  • Solution-Oriented | Hands-on, and self-starter | Comfortable to work in a fuzzy environment and manage resistance towards Change.
  • Proven track record on executing client deliverables at the leadership level.
  • Have Excellent Client facing and People management skills.
  • A facilitator and change manager with skills in controlling Organization Development & Business Process including Business Strategy and Re-structuring for accelerated growth.
  • Strives to optimize operations, reduce costs, and improve service quality while strengthening the bottom line.

Core Competencies / Transferable Strengths

Operations Management / Resource Optimization

  • Strategize and implement processes to meet business objectives and operational needs in terms of price, quality, and delivery targets, enabling the company to function and compete effectively in the market.
  • Control end-to-end operations and costs across all the cost heads.
  • Develop and implement Best Practices to ensure continuous improvement in operations.
  • Review and Analyze MIS reports and work closely with other departments to achieve the numbers in line with the budget and KPI.
  • Detailed analysis of all Operational Costs periodically to ensure better cost control and improved profitability.
  • Plan, hire, manage the resource capacity according to business seasons.
  • Mentor, coach, and review to manage conflict, improve team member performance, and recognize good performance.
  • Ensure adherence to industry guidelines on health, safety, and security.
  • Ensuring quality and statutory compliances such as FIDI and ISO

Business Development and Account Management

  • Establish sales objectives by forecasting and developing annual sales budgets, sales volume, and profit for regions.
  • Formulate sales policies, practices, and procedures.
  • Support extensively in generating proposals and RFIs for prospective business bidding.
  • Work closely with the business development team to drive new account growth, cross-selling & upselling, and profitability through improved presentation & competitive strategies and appropriate use of sales support paraphernalia, SEO, and effective networking.
  • Liaise and build a relationship with existing Key Accounts.
  • Drive account management efforts to ensure client satisfaction and revenue growth.
  • Liaise with internal departments to ensure consistent service delivery levels.
  • Continue to update clients with industry happenings and advisory.

Team Engagement

  • Respect and Be fair to the Team.
  • Draw on Teams' knowledge & ideas to improve service delivery capabilities.
  • Make Team feel proud & loyal through appreciations & recognition programs.
  • Define every job role in line with the organisation's mission for a meaningful engagement.
  • Conduct Health and wellness campaigns for creating an emotional connection.
  • Perform complex staffing duties, including understaffing, refereeing disputes, terminating employees, and administering disciplinary procedures.
  • Appraise and provide guidance on development for managers and their teams.
  • Manage talent and succession planning.

Financial Management

  • Prepare annual budget for the country and the regions.
  • Review monthly and quarterly financial performance against budgets and forecasts and take corrective action to align the performance against the budget.
  • Review accounts receivable and accounts payable, material stock for better working capital ratio.
  • Manage Insurance claims effectively to reduce financial loss.

Vendor Management

  • Identify, evaluate, and select appropriate supply chain partners.
  • Enter into service level agreement to set the right expectation, commitments, and responsibilities.
  • Perform vendor qualification through site visits, quality, and reference checks.
  • Develop the criteria and metrics of vendor scorecard to review service level performance.

Stakeholder Management

  • Work very closely with Global Team leaders on implementing growth, DNA, cost optimization, branding strategies.
  • Jointly develop and present processes for effective coordination and execution among Global teams
  • Support Global Account Management teams by adhering and delivering on the SoPs and KPIs.